What is our return policy?

AT COMLAX, YOUR COMPLETE SATISFACTION IS OUR TOTAL PRIORITY!

IN ADDITION TO PROVIDING YOU WITH THE LARGEST SELECTION OF LACROSSE EQUIPMENT ANYWHERE, WE ARE COMMITTED TO EXCEEDING YOUR SERVICE EXPECTATIONS EVERY TIME YOU SHOP WITH US.

HERE IS OUR UNCONDITIONAL GUARANTEE

  • If you are not 100% satisfied with any unused item, simply return it to us at any time for a refund of its purchase price (with receipt) or for a store credit.
  • If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund (this unfortunately does not include heads, handles or related product).
  • All defective merchandise is covered under manufacturer specific policies.

 
How do I return my product?

Follow these simple steps to return your purchase to us.

1     Simply use the packing slip that came with your order.  Just fill out the back with an explanation for the return.

2     Repack the item(s) carefully to protect them during shipping

3     Attach the return label to the outside of the box.

4     Send your return to us. Please add applicable postage. (For your own protection we suggest you return items via UPS or insured parcel post. Should items be lost or damaged in transit, carriers require that you file the tracer or claim. Return postage is non-refundable). We do not refund shipping charges for returns or exchanges.

5     Our address is:

            Comlax.com
            Returns
            119 Dean Ave
            Franklin, MA. 02038

 
Due to restrictions placed on us by suppliers, we cannot accept returns of the following items:

  • Broken aluminum shafts, Warrior titanium defense shafts, custom helmets.
  • Gift Cards. 

 
I received the wrong product?

If you received the wrong product, call customer service at 877-9COMLAX (877-926-6529) and we will provide you with a UPS label for return shipping to our fulfillment center.

I want to exchange my order?

If you received a defective item and need to exchange it for the same item, please call customer service 877-9COMLAX (877-926-6529). If you would like to exchange an item for a different one, follow the “how do I return my product” instructions above. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Distribution Center.

Can I return my order to a ComLax Store?

If you are not 100% satisfied with any unused item, simply return it to us at any time for refund of its purchase price (with receipt) or for a store credit.

If you are not 100% satisfied with the performance or fit of any used item, return it with a receipt within 30 days for a full refund (this unfortunately does not include heads, handles or related product).